The customer is solely responsible for where he downloads the customer`s personal data while using the Services. CloudAccess.net manages servers in secure data centres around the world, some of which are outside the EU and EEA. The services allow the customer to choose the data center area during the ordering process as well as through the Cloud Control Panel customer portal. If the customer is unsure of the data center region from which services are provided or who wish to be transferred between regions, the CloudAccess.net support team can provide on-demand assistance. The client acknowledges that certain aspects of services, such as the Content Delivery Network, are linked by design and purpose and are served by several global computing centres, including outside the EU and EEA. When providing and assisting services, the customer agrees to hire international subprocessors outside the EU and EEA, including partners and subsidiaries, CloudAccess.net. When the customer`s personal data is downloaded as the Services is used, you can access, edit or delete data by connecting to the Services with general protocols and tools. After changing or deleting the customer`s personal data, the original data can be stored in the backup memory for up to ninety (90) days. At the end or expiry of the Services and at the Customer`s written request, CloudAccess.net will erase all personal data of the Client that is in his possession or under his control. This requirement does not apply, as CloudAccess.net is legally required to retain some or all of the Client`s personal data, or to the Personal Data of the Client that he has stored in the backup memory, which takes CloudAccess.net reasonable steps that are protected from further processing, unless required by law.
1.1.4 “Data protection laws” are EU data protection laws and, where appropriate, data protection or data protection legislation from another country; “Personal data” is important in accordance with Article 4 of the General Data Protection Regulation. A web service level agreement (WSLA) is a standard for monitoring compliance with web services according to the service level agreement. It allows authors to indicate performance metrics assigned to a web application, desired performance goals, and actions to perform if performance is not achieved. A service level contract is an agreement between two or more parties, one being the customer and other service providers.